Can i return or exchange any item ?
Yes. We offer a refund or exchange on any item purchased online, within 14 days of receipt when returned with original labels attached .
If the goods are being returned because they are unsuitable or you have changed your mind, the cost of postage when returning the goods is to be paid by you.
The returns address is: Fallons Fancies, 26 Main Street, Coatbridge. ML5 3AE.
Refunds will be processed via original payment method within 7 days of receiving the return. It is expected for I contact name and number to be enclosed with your return so that we may telephone you if needed, to obtain your card details to process your refund.
Please accept our sincere apologies if you have received a faulty item .Follow the step by step returns procedure above and once we have verified the fault ,we will issue a replacement (if available) or full refund via your original payment method and reimburse your reasonable return carriage costs.
If we can not repair or offer a replacement, you will receive a refund. This does not affect your statutory rights.